Croydon Shire Council is seeking a well-organised and proactive Records and Administration Officer to manage Council’s records and information systems, while delivering high-level customer service and administrative support. This is a key frontline role involving reception duties, document management, and community services through the Queensland Government Agent Program (QGAP).
If you have strong attention to detail, enjoy a structured work environment, and are passionate about service excellence—we’d love to hear from you.
The Position
The Records Administration and Officer is responsible for coordinating and maintaining Council’s Records Management System in compliance with relevant legislation, standards, and internal policies. The role supports the Leadership Team through reliable records advice and efficient administrative services.
In addition to records responsibilities, the role provides front counter reception and customer service, assists with compiling correspondence and reports, and delivers QGAP services to the Croydon community.
This is a vital, community-facing role suited to someone with a background in administration, records management, or public service who values both structure and variety in their day-to-day work.
Key Responsibilities
- Manage Council’s records and information systems
- Provide administrative and customer service support
- Deliver QGAP and front counter services
- Support facility hire and website administration
- Ensure compliance with records and governance requirements
Skills & Experience Required
- Experience in administration or records management
- Strong attention to detail and organisational skills
- Proficiency in Microsoft Office and records systems
- Ability to handle confidential information with integrity
- Strong communication and interpersonal skills
- Knowledge of local government or records standards (desirable)
What We Offer
A competitive remuneration package valued up to $91,000–$95,000
per annum, including:
• Base salary of $71,800–$75,400 per annum
• Locality allowance of up to $6,700 per annum
• 12% superannuation
• 17.5% leave loading on five weeks annual leave
• Free annual gym membership
• Up to $3,000 relocation assistance
• 9-day fortnight
• Professional development opportunities
How to Apply
Applications must include:
• Cover letter
• Current resume
• At least two referees
Submit your application via:
Email: admin@croydon.qld.gov.au
For further information, contact:
HR Team – (07) 4748 7100
Email: hr@croydon.qld.gov.au
Applications close 5:00pm Monday 11 May 2026