Access to Council Documents

Making an Application

Under the Right to Information Act 2009 any person has the right of access to most documents held by Council. Documents held by Council include paper files, print-outs, computer records, files and visual material.

Applications must be made by completing the attached application form. All applications must provide sufficient information to enable the identification of the documents requested as well as certified identification of the applicant, e.g. driver's licence, birth certificate etc. within 10 business days of lodging the application. Council's RTI Officer will determine if the information or document requested is available under the provisions of the Right to Information Act 2009.Applications relating to 'personal information' do not require an application fee.You will be given notices outlining:

  • That you are required to pay a charge
  • What the estimated charge may be
  • What the basis is for calculating the estimate
  • That you can consult with the agency to amend the application in order to reduce the charge
  • That you must agree in writing to pay the application charge, withdraw or request waiver of charges on the grounds of financial hardship.

Council has 25 business days in which to provide applicants with a decision regarding access for information. There are some factors that can alter this limit as per s.69 of the Act.

If the documents requested contain information which may reasonably be expected to be of concern to a government, agency or relevant third party then the documents may not be released until consultation with the third party occurs. Should consultation be required, a further 10 business days is added onto the timeframe to allow for this.

Lodgement and Payment

Applications can be submitted in the following forms:
By post addressed to:
Chief Executive Officer
Croydon Shire Council
PO Box 17

In person at the following Customer Service Centre:
63 Samwell Street, Croydon
Centre opening hours are Monday to Friday, 8.30am to 4.30pm

By Email to [email protected]

Payment can be made in the following forms:

  • Cheque - crossed, marked 'not negotiable' and payable to Croydon Shire Council
  • Eftpos and Credit Card payment
  • Cash (do not send through mail)

Information Privacy Amendments

A person may apply to Council for an amendment of information relating to their personal information that they claim is inaccurate, incomplete, out of date or misleading.  An application for an amendment of information must be done with the application form for Information privacy amendment and identify what information they claim is inaccurate, incomplete, out of date or misleading. The application should also state the amendments necessary for the information to be accurate.

Appeal Rights

If you are unhappy with a decision on your application, you have a right to ask for an internal review except where the decision is made by the Principal Officer of Croydon Shire Council.  If you are not satisfied with the internal review decision, you may appeal to the Information Commissioner for an external review.

Further Information

For further information on Right to Information, please visit  and


View information about the Publication Scheme